GRI CONTENT
INDEX

102-55

GRI Standards Content Verification Page
PDF		 Description 2019 Statement
GRI 102: General Content
1. Organizational Profile 2016
102-1   100 Name of the organization About this Report
102-2   7, 20, 64 Activities, brands, products, and services Banorte at a Glance, Strategy and Business Model, Social Capital
102-3   102 Location of the organization’s headquarters Contact
102-4   4, 42 Number of countries operating Banorte at a Glance, Technology and Infrastructure Capital
102-5   100 Nature of ownership and legal form About this report
102-6   7, 20, 64 Markets served Banorte at a Glance, Strategy and Business Model, Social Capital
102-7   20, 64 Scale of the reporting organization Strategy and Business Model, Social Capital
102-8   46 Information on employees and other workers Human Capital
102-9 65 Supply chain Social Capital
102-10   2 Significant changes to the organization and its supply chain Message from the Chairman of the Board and CEO
102-11   - Precautionary Principle or approach GRI Content Index. We have no studies on environmental risks and impacts of new investments or products; however, measures were taken in the construction of new branches to mitigate the impact on the environment, such as:
  • Separation of solid waste
  • Use of treated water
  • Reuse of water
  • Rainwater capture
  • Use of ecological toilets
  • Use of materials made from recycled substances
  • Use of lead-free vinyl paint
  • Automatic shutoff of lighting and air-conditioning control systems
  • Installation of energy efficient lighting
102-12 34 External initiatives Financial Capital
102-13   72 Memberships in associations Sustainability
2. Strategy 2016
102-14   2 Statement from senior decision-maker Message from the Chairman of the Board and CEO
102-15   2, 38 Key impacts, risks, and opportunities Message from the Chairman of the Board and CEO, Technology and Infrastructure Capital
3. Ethics and Integrity 2016
102-16   6, 48 Values, principles, standards, and norms of behavior Banorte at a Glance, Human Capital
For more about our Code of Conduct, visit:
102-17 48 Mechanisms for advice and concerns about ethics Human Capital
4. Governance 2016
102-18 9 Governance structure Banorte at a Glance
102-19   72 Delegation of authority Sustainability
102-20   9, 72 Executive-level responsibility for economic, environmental and social topics. Banorte at a Glance, Sustainability
102-21   72 Consulting stakeholders on economic, environmental, and social topics. Banorte at a Glance, Sustainability
102-22   9 Composition of the highest governance body and its committees Banorte at a Glance
102-23   9 Chair of the highest governance body Banorte at a Glance
102-24   9 Nomination and selection the highest governance body Banorte at a Glance
See:
102-25 - Conflicts of interest Extract from the Code of Conduct:
Board members, officers and employees should at all times avoid actions that counteract or seem to counteract the legitimate interests of GFNorte. They should be especially careful in assessing the likelihood of a conflict of interest in business or personal relationships with customers, suppliers, associates, employees or competitors (including Board Members, officers and employees) of GFNorte. Any GFNorte Board member, officer or employee who has direct or indirect knowledge of an irregular act, conflict of interest or non-compliance with regulations that may constitute or lead to damage or destruction to GFNorte, or constitute non-compliance with any of the principles of this Code of Conduct, must report it with all due discretion, to the Deputy General Comptroller, and/or to the Executive Department of Audit, Bank and Subsidiary Operations or through the Ethic Points system and /or electronic channels established in the institution. A set of rules were established to facilitate a better understanding of the objective, scope, assessment and mandatory compliance which can be found at:
In addition to the foregoing, and in accordance with Articles 64, 64 Bis and 64 Bis 1 and the General Rules for Financial Groups and their financial entities, financial institutions must avoid conflicts of interest between them and their respective business units. The Audit and Corporate Practices Committees of the financial institutions, where appropriate, shall implement a system to prevent conflicts of interest and shall ensure at all times that functions in a manner consistent with the strategies and goals of these financial institutions, taking preventive and corrective measures to remedy any deficiency detected within a reasonable time, addressing the characteristics of such measures. GFNorte limits itself to reporting on conflicts of interest; these are addressed internally.
102-26   9 Role of highest governance body in setting purpose, values, and strategy. Banorte at a Glance
102-27   9 Collective knowledge of highest governance body Sustainability
102-28   9 Evaluating the highest governance body’s performance Banorte at a Glance
102-29   9, 72 Identifying and managing economic, environmental, and social impacts. Banorte at a Glance, Sustainability
102-30   9, 38, 72 Effectiveness of risk management processes Banorte at a Glance, Technology and Infrastructure Capital, Sustainability
102-31   - Review of economic, environmental, and social impacts. During the various meetings of the Board of Directors, subject to availability in the agenda, a space is assigned to review and manage economic, social and environmental impacts, risks and opportunities
102-32   - Highest governance body’s role in sustainability reporting The Executive Department of Investor Relations have approved the 2019 Annual Report of Grupo Financiero Banorte
102-33 48 Communicating critical concerns Human Capital
Grupo Financiero Banorte S.A.B. de C.V. is publicly-traded financial institution listed on the Bolsa Mexicana de Valores, as well as in various international exchanges. By virtue of this listing, shareholders or interested third parties must be notified of all critical events. GFNorte has established a procedure to notify these institutions of relevant events related to the same.
For more information visit:
102-34   48 Nature and total number of critical concerns Human Capital
102-35   9 Remuneration policies Banorte at a Glance
102-36   9 Process for determining remuneration Banorte at a Glance
102-37 - Stakeholders’ involvement in remuneration In keeping with its faculties, the Nominations Committee hired a specialized firm to conduct a study of the compensation paid to board members in Mexico and internationally, and within the financial services industry, to be used in determining the proposal on GFNorte board member compensation proposal, which will be presented to the General Ordinary Shareholders’ Meeting for its approval.
102-38   30 Annual total compensation ratio Human Capital
102-39   30 Percentage increase in annual total compensation ratio Human Capital
5. Stakeholder Engagement 2016
102-40 16 List of stakeholder groups Banorte at a Glance
102-41   - Collective bargaining agreements Our employees have freedom of assembling
102-42 16 Identifying and selecting stakeholders Banorte at a Glance
102-43 16 Approach to stakeholder engagement Banorte at a Glance
102-44 - Key topics and concerns raised Banorte at a Glance
6. Reporting Practices 2016
102-45 100 Entities included in the consolidated financial statements About this report
102-46 16, 72 Defining report content and topic Boundaries Banorte at a Glance, Sustainability
Materiality and sustainability context are found in our sustainability model. Inclusion of stakeholders: through this report we respond to material topics to every stakeholder group.
Comprehensiveness: the scope of this report includes all of Grupo Financiero Banorte.
102-47 17, 72 List of material topics Banorte at a Glance, Sustainability
102-48   100 Restatements of information About this report
As of this year, the information on Human Capital is presented with consolidated data for GFNorte. In previous years it was presented separately by Banking and Insurance and Pensions.
102-49 100 Changes in reporting with respect to the periods covered by prior reports in the list of material issues and coverage of those issues About this report
As of this year, the information on Human Capital is presented with consolidated data for GFNorte. In previous years it was presented separately by Banking and Insurance and Pensions.
102-50   100 Reporting Period About this report
102-51   100 Date of most recent report About this report
102-52   100 Reporting cycle About this report
102-53   102 Contact point for questions regarding the report Contact
102-54   100 Claims of reporting in accordance with the GRI Standards About this report
102-55 90 GRI content index GRI Content Index
102-56   100 External assurance About this report
103-1 7, 34, 38, 54, 56, 80 Explanation of material issues and their coverage. Banorte at a Glance, Financial Capital, Human Capital, Intellectual Capital, Technology and Infrastructure Capital, Sustainability.
Through our Specialized Department of Sustainability and Responsible Investment, we establish structures, principles and guidelines for the planning, organizing, executing, monitoring, controlling and continuously improving social initiatives intended to meet sustainable development goals, in which various stakeholders actively participate. For this reason, our social and environmental policies are part of established corporate regulations for acting in an ethical, equitable and impartial manner in circumstances involving sustainability issues so as to inspire confidence among stakeholders involved with Grupo Financiero Banorte and its operations, thus improving business performance, products and services while positioning the company as an institution committed to Mexico.
103-2 7, 34, 38, 54, 56, 80 Management approach and its components Banorte at a Glance, Financial Capital, Human Capital, Intellectual Capital, Technology and Infrastructure Capital, Sustainability
103-3   7, 34, 38, 54, 56, 80 Evaluation of management approach At GFNorte we aim to publicize initiatives that respond to our material issues, as well as our assessment of management, following the International Integrated Reporting Council, IIRC guidelines. These initiatives can be seen in the following sections of the report:
  • Financial Capital
  • Human Capital; Intellectual Capital
  • Technology and Infrastructure Capital
  • Sustainability
GRI 200: Economic standards
GRI 201 Economic Performance 2016
201-1 28, 34 Direct economic value generated and distributed, including revenues, exploitation costs, employee compensation, donations and other investments in the community, undistributed benefits and benefits paid to capital suppliers and governments. Financial Capital
201-2   34 Financial implications and other risks and opportunities Financial Capital
201-3   30 Coverage of the organization’s defined benefit and other retirement plan obligations Human Capital
201-4   - Financial assistance received from the government In 2019 Banorte did not receive any assistance from the Government in in the form of tax rebates or credits, grants, royalties, or any other form of tax exemption or incentive.
GRI 202 Market presence 2016
202-1 30 Ratios of standard entry level wage by gender compared to local minimum wage Human Capital
For all legal purposes, the minimum wage in the company is determined based on wage tables starting from the general minimum wage, and adding 50%.
GRI 203 Indirect Economic Impacts 2016
203-1   68 Infrastructure investments and services supported Social Capital
203-2   42 Significant indirect economic impacts, including the extent of impacts Technology and Infrastructure Capital
GRI 204 Procurement Practices 2016
204-1   65 Proportion spent on local suppliers Social Capital
GRI 205 Anti-Corruption 2016
205-1   - Operations assessed for risks related to corruption In fiscal year 2019, reports were received from 17 areas and companies regarding violations of the GFNorte Code of Conduct and laws and provisions regulating the operation of our business.
205-2 - Communication and training about anti-corruption policies and procedures 98% of personnel received training
205-3   - Confirmed incidents of corruption and actions taken There were no instances of corruption reported in 2019
GRI 207 Taxes 2019
207-1   30 Tax approach Financial Capital
207-2   30 Fiscal governance, control and risk management. Financial Capital
207-3   30 Shareholder engagement and management of tax-related concerns Financial Capital
GRI 300: Environmental standards
GRI 301 Materials 2016
301-1 88 Materials used by weight or volume Natural Capital
GRI 302 Energy 2016
302-1 86 Energy consumption within the organization Natural Capital
302-3 86 Energy intensity Natural Capital
302-4 86 Reduction of energy consumption Natural Capital
302-5   86 Reductions in energy requirements of products and services Natural Capital
GRI 303 Water 2016
303-1   89 Water extraction by source Natural Capital
GRI 304 Biodiversity 2016
304-1   89 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Natural Capital
304-4   89 IUCN Red List species and national conservation list species with habitats in areas affected by operations Natural Capital
GRI 305 Emissions 2016
305-1 87 Direct greenhouse gas (GHG) emissions (Scope 1) Natural Capital
305-2 87 Energy indirect greenhouse gas (GHG) emissions (Scope 2) Natural Capital
305-3 87 Other indirect greenhouse gas (GHG) emissions (Scope 3) Natural Capital
305-4 87 GHG emissions intensity Natural Capital
305-5 87 Reduction of GHG emissions Natural Capital
305-6 87 Emissions of ozone-depleting substances (ODS) Natural Capital
GRI 306 Effluents and waste 2016
306-2 88 Waste by type and disposal method Natural Capital
GRI 307 Environmental Compliance 2016
307-1 - Non-compliance with environmental laws and regulations GFNorte received no environmental fines in 2019
GRI 308 Supplier Environmental Assessment 2016
308-1 - New suppliers that were screened using environmental criteria We have no investment agreements. We have contracts with 519 suppliers who have stated their acknowledgement of and commitment to the Global Compact Principles (without necessarily having signed them).
GRI 400: Social Standards
GRI 401 Employment 2018
401-1 48 New employee hires and employee turnover Human Capital
401-2   50 Benefits provided to full-time employees that are not provided to temporary or part-time employees Human Capital
401-3   51 Parental Leave Human Capital
GRI 403 Occupational Health and Safety 2016
403-1   - Representation of workers in formal health and safety committees Employee safety and health is very important to GFNorte. Accordingly, we have developed the following Policies and Practices, which formalize and provide a basis for the actions and processes that guarantee this objective.
Internal Legal Framework and Current Policies:
  • Internal Labor Regulations: (Chapter IV- Safety and Hygiene and Civil Defense on the job)
  • Collective Bargaining Contract: (Chapter VII – Safety and Hygiene and Internal Civil Defense Units
  • Policy on the Brigade Training Program (Selection, Formation and Training of Brigades and Internal Civil Defense Units)
  • Policy on Preventing Psycho-Social Risks at Work (Occupational Illness, Standard 035-STPS)
  • Specific policies on epidemics and pandemics (Actions and procedures for preventing and attending to various phases of epidemiological contingency)
Sampling of programs, actions, dissemination and development actions taken at GFNorte in alignment with the policies:
  • Annual Program of the Business Continuity Committee (Inclusion of pertinent activities, for measurement purposes and indicators)
  • Attachment Annual First Response and Continuity Program
  • Annual Program for Brigade Member Recruitment and Training
  • Banorte Support Hotline
  • Vive Sano Banorte Campaign
  • Program to Prevent Psycho-Social Risks at Work
403-2 - Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
  • No cases reported
  • No days lost for this reason
  • Absenteeism rate is zero
  • No fatal accidents
403-3   51 Workers with high incidence or high risk of diseases related to their occupation Human Capital
GRI 404 Training and teaching 2016
404-1 46 Average hours of training per year per employee Human Capital
404-2 46 Programs for upgrading employee skills and transition assistance programs Human Capital
404-3 46 Percentage of employees receiving regular performance and career development reviews Human Capital
GRI 405 Diversity and Equal Opportunity 2016
405-1 9, 46 Diversity of governance bodies and employees Banorte at a Glance, Human Capital
For more about our Code of Conduct, visit:
405-2 50 Ratio of basic salary and remuneration of women to men Human Capital
GRI 406 Non-discrimination 2016
406-1   - Incidents of discrimination and corrective actions taken In 2019, 74 cases were registered, and 23% were analyzed and determined to involve issues that warranted actions such as reprimands, relocations or firings. The 77% of cases that were not analyzed did not contain enough information to conduct the investigation.
GRI 410 Security Practices 2016
410-1   - Security employee training on human rights policies or procedures During the year 82% of our Security Personnel received training in Human Rights
GRI 411 Rights of Indigenous Peoples 2016
411-1   - Incidents of violations involving rights of indigenous peoples No complaints of this type were registered in 2019
GRI 412 Human Rights Assessment 2016
412-2 - Employee training on human rights policies or procedures During the year we gave courses on Internal Labor Regulations, Quick Guide to Internal Compliance and Code of Conduct, to train all new hires in Human Rights issues. On average, three hours of training.
412-3 - Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening We have no investment agreements that are subject to human rights evaluation criteria. As for our value chain, we have contracts with 519 suppliers who have stated their acknowledgement of and commitment to the Global Compact Principles (without necessarily having signed them).
GRI 413 Local Communities 2016
413-1   7, 65 Operations with local community engagement, impact assessments, and development programs Banorte at a Glance, Social Capital
413-2   - Operations with significant actual and potential negative impacts on local communities No complaints of this type were registered in 2019
GRI 414 Supplier Social Assessment 2016
414-1 65 New suppliers that were screened using social criteria Social Capital
GRI 416 Customer Health Safety 2016
416-1   20 Assessment of the health and safety impacts of product and service categories Strategy and Business Model
GRI 417 Marketing and Labeling 2016
417-1 - Requirements for product and service information and labeling Grupo Financiero Banorte, S.A.B. de C.V. and its financial entities, a financial services provider, protects the personal data of its customers in compliance with Mexico’s Federal Law on Protection of Personal Data Held by Individuals for the purpose of safeguard the integrity, privacy and protection of their personal data. For more information see, in Spanish:
417-2 - Incidents of non-compliance concerning product and service information and labeling During the year, 156 cases were recorded for a total of Ps 33 million in fines or municipal penalties for updating properties awarded to the Bank. Fines were levied by IMSS, INFONAVIT, CNBV, CONDUSEF, IPAB and Banco de México; they have all been paid.
417-3 - Incidents of non-compliance concerning marketing communications In 2019, GFNorte did not receive any fines regarding marketing, advertising, promotion or sponsorship issues.
GRI 418 Customer Privacy 2016
418-1 - Substantiated complaints regarding breaches of customer privacy and losses of customer data No complaints of this type were registered in 2019
GRI 419 Socioeconomic Compliance 2016
419-1 - Non-compliance with laws and regulations in the social and economic area During the year, 156 cases were recorded for a total of Ps 33 million in fines or municipal penalties for updating properties awarded to the Bank. Fines were levied by IMSS, INFONAVIT, CNBV, CONDUSEF, IPAB and Banco de México; they have all been paid.
FS-1 - Policies with specific environmental and social components applied to business lines See our policies:
FS-2 7 Procedures for the evaluation and selection of environmental and social risks in lines of business Banorte at a Glance
FS-3 7 Processes to monitor implementation and compliance with environmental and social requirements included in agreements or transactions with customers Banorte at a Glance
FS4 7 Processes to improve personnel competence in implementing environmental and social policies and procedures applicable to lines of business Banorte at a Glance
Grupo Financiero Banorte has a Sustainability and Responsible Investment area. with an experienced staff responsible for training teams distributed across the territories in which we operate, and whose activities are related to the lending. For more information, visit:
FS5 7 Interactions with customers in terms of environmental and social opportunities and risks Banorte at a Glance
FS8 72 Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose Sustainability
FS-10 7 Percentage and number of companies in the institution’s portfolio with which interactions on environmental or social issues have been carried out Banorte at a Glance
FS-11 7 Percentage of assets subject to social or environmental review, positive as well as negative Banorte at a Glance
FS-13 42 Points of access in scarcely populated or economically disadvantaged areas described by type Technology and Infrastructure Capital
FS-14 42 Initiatives to improve access to financial services for the disadvantaged Technology and Infrastructure Capital
FS-15 - Policies for the design and sale of financial products and services in a fair and reasonable manner GFNorte has a policy on Evaluation and Approval of Initiatives and Projects for New Products and Services
FS-16 64 Initiatives to improve financial literacy and education by type of beneficiary Social Capital