Business
Areas

Wholesale Banking: Directs and administers strategies relating to Brokerage Firm, Treasuries and Capital Market management for companies and governments, in addition to handling commercial planning for these entities’ products.

• More than 2,000 clients with a total of Ps. 290 billion borrowed.
• Led by the Real-Estate Services area with 16% of lending.
• Wealth Management Equity Banking administered record assets totaling almost Ps. 350 billion.
• Fourth largest Asset Manager in Mexico with around Ps. 200 billion under management.
• Transactional Banking grew more than 10% in Money Market and Cash Management Revenues.
• International banking almost more than tripled its foreign trade portfolio.
• More than 180K customers receive remittances in Banorte accounts.
• New services and products: Swift GPI, trust services, Afore transmissions and cross-border service payments.
• Investment and Structured Banking ranks 3^rd in the domestic market.

Insurance: Protection and planning in the auto, major medical and life insurance branches, among others.

• Seguros Banorte reported a 15% YoY growth in profits and 4% in premiums written.
• RoE was 51% in 2019.
• 5^th in profits and 9^th in premiums written in the insurance industry.
• Reduced claims index by 10bp in the Auto insurance segment branch.
• Introduced the Net Promoter Score to measure our customers’ recommendation and satisfaction rates.
• Introduced a Customer Service and Support Center to optimize interactions with clients and brokers.
• Improved products focused on crossed sales and coverage.

Annuities: Custody, investment and administration services for workers’ savings, to protect their equity for retirement age.

• GFNorte’s fourth largest profit generator, with earnings of Ps. 1.03 billion.
• More than 135k pensioned customers.
• Market leader with more than 40% of auctioned awards by social security institutes.
• Launched a mobile office for service executives, offering integration and certification of the file by digital methods; strengthened identification through biometric techniques.
• Most clients are registered with a voice signature.
• Introduced the Net Promoter Score to measure our customers’ recommendation and satisfaction rates.

Afore: Retirement fund manager whose goal is to open, administer and operate individual accounts for workers, as well as receive, individualize and channel resources from the sub-accounts that make up individual funds according to the social security laws; and manage mutual funds.

• Managed assets totaling more than Ps. 800 billion, 95% of which are pension products and 91% are individual accounts.
• We have more than 8 million clients, close to 15% of which belong to the Preferred segment and account for almost half of the total amount managed.
• The independent fund rating agency Morningstar raised the rating for Afore XXI Banorte from neutral to BRONZE.
• Afore XXI Banorte was the first in the Mexican industry to adopt the Responsible Investment Principles.
• Migrated the system from basic Siefores to Generational Funds. With this change the system moves to the forefront in world retirement fund models.

Fundación Banorte: GFNorte’s social and community engagement arm, through which we make social investments to improve quality of life for people in vulnerable situations and disadvantaged communities.