2019 ANNUAL REPORT
MORE THAN A BANK
102-40 / 102-42 / 102-43 / 102-46
Professional development (ongoing technical training as a model for empowering skills and leadership among our employees), job practices and talent retention.
Corporate governance: business ethics, coverage and expansion; financial information, risk management and sustainability aspects (socio-environmental impacts and contributions).
Access, dissemination and transparency of information on the Group; prompt and broad media coverage; consistent, seamless flow of internal and external message.
Accessible financial products and services, clear information on these, and monitoring of satisfaction and service quality (personal attention and consulting).
Social responsibility management, natural resource management, business ethics, cooperation with communities where we operate, stronger social relationships and opportunities for progress to rebuild the social fabric.
Access, dissemination and transparency of information on the Group; prompt and broad media coverage; consistent, seamless flow of internal and external message.
Regulatory compliance, collective bargaining agreement with unions, environmental management (in areas like water and waste, biodiversity impact and atmospheric emissions), programs with a social impact.
Impact on climate change and natural capital, human rights, economic or product support, strategic alliances and participation in work groups.
Requirements and standards, sourcing, value creation, environmental and social policies adopted by the institution.
Frequency of stakeholder interaction: