Materiality
matrix

At Banorte, we are concerned with assessing our own capacity to create value and minimize impacts. To this end, in an effort to support continuous improvement, we updated our materiality exercise in 2018 to involve key agents that are among our stakeholders.

A materiality analysis is a strategic tool for understanding the evolution of sustainability in our industry. In this exercise, we consulted with employees, clients and leaders in the field through surveys and interviews that were prepared based on the Banorte value creation model.

We also analyzed industry documents to obtain an overview of the financial industry, the issues identified by our peers, our mentions in the press, and the priorities for Mexico contained in the 2030 Agenda.

The extensive analysis conducted in keeping with recommendations for identifying and prioritizing issues suggested by the Global Reporting Initiative (GRI) yielded 30 material issues, which we addressed in this document through information on actions, initiatives and projects carried out in each of them, as well as the way in which they align with the United Nations Sustainable Development Goals and the Principles for Responsible Banking.

The Financial Group’s Contribution to the Sustainable Development Goals