Banorte

AT A GLANCE

  • February

    Banorte is the most valuable Mexican brand in the Banking 500 ranking for 2020, published by the prestigious magazine The Banker, ranking number 137th in the world.

  • March

    Best Workplaces awarded Banorte the “Computrabajo” price as the best company to work at in Mexico.

  • May

    For the tenth year in a row, Grupo Financiero Banorte obtained SRE distinction from the Mexican Center for Philanthropy (CEMEFI), in recognition of our commitment to socially responsible management.

  • June

    Institutional Investor cited Banorte’s solidity and leadership as a financial Group and ranked its executive team the best in the Mexican finance and banking industry, and second in Latin America.

  • July

    Banorte was rated Mexico’s best bank in the Lafferty 1,000 Global Banking Database, standing out among a thousand of our peers due to our client-centric approach.

  • August

    Afore XXI Banorte and Operadora de Fondos are rated A+ in the report on Principles for Responsible Investment, compared to an average industry rating of A.

    Banorte was ranked 9th among the best places to work in terms of diversity and inclusion, according to the Great Place to Work institute.

  • September

    Grupo Financiero Banorte comes in third in the ranking of Best Places to Work in the Banking, Insurance and Finance industry.

  • October

    Afore XXI Banorte was recognized by the Mexican National Retirement Savings System (CONSAR) as the number one administrator in terms of operating capacity.

  • November

    Banorte and Rappi began offering RappiCard, an innovative value proposal that combines the best in financial services and e-commerce.

    The Latin American Security Association (ALAS) awarded recognitions to Grupo Financiero Banorte in various categories: responsible investment, corporate governance and sustainability.

    Grupo Banorte obtained a rating upgrade from the MSCI index, from “A” to “AA.”

  • December

    The Banker named Banorte Bank of the year 2020.

    Reforestamos México, Conafor, BIOFIN/PNUD and Universidad Anáhuac recognized Banorte for its best business practices in favor of the nation’s forests.

    Sustainability highlights

    2020 Achievements


    Bank
    • Joint venture with the Swiss private bank Lombard Odier, to offer our private banking clients a global investment fund that is unique in this country.
    • Banorte was the first bank to sign the Framework Agreement on Bilateral Cooperation with Sinosure, the Chinese Government’s export credit agency.
    • As a result of collaboration between the Foreign Trade, Agribusiness and Business Banking teams, the average balance of foreign trade credit to import-export clients in this industry grew by 250% during the year.
    • Operadora Banorte was the first institution in Mexico to certify execution of the investment strategy in funds under ISO 9001 standard.
    • Offers Payroll Loans through web and mobile channels, benefiting 13,000 clients who were able to access credit easily without having to go to a branch.
    • Through an alliance with Rappi, a CLABE account was facilitated for clients of this platform by which they can receive funds from other institutions and transfer funds and make cardless withdrawals.
    • CoDi Comercios was released with more functions for receiving payments and enhanced administration.
    • We rolled out a Mobile Deposit service that allows clients to deposit checks quickly and simply from their mobile devices, from anywhere.
    Insurance
    • Seguros Banorte ranked 8th in terms of premiums written in the industry, with a market share of 5.3 percent.
    • Banorte placed a parametric insurance policy in the casualty branch to cover the beaches and reefs of the state of Quintana Roo.
    • The insurance company is working on moving the digital channel to a new app, re-designing the website, virtual store, and social media presence.
    • Measurement of the Net Promoter Score (NPS) index was extended to various points of service, including purchases of insurance in real time at Banorte branches and Telemarketing, and responses to car and casualty insurance claims.
    Pensions
    • A leader in the market, with more than 49% of the accounts auctioned by the social security institutes.
    • Pensiones Banorte created a chatbot to serve clients in its digital channels (Web, WhatsApp, App).
    • More than 60% of loans to pension holders were placed through digital channels. Pensiones Banorte Digital (PBD) is the first product on the Mexican market that can be acquired by phone, using voice signature as proof of acceptance.
    • We use the INE fingerprint authentication service as an alternative method for completing paperwork and proof of life.
    Retirement Fund Manager
    • Best Pension Fund in Mexico for the fifth year in a row, according to World Finance.
    • First time earning the Social Responsible Enterprise (SRE) distinction.
    • First retirement fund manager to sign the United Nations Principles for Responsible Investment. First and only retirement fund manager so far to invest technological and human resources in developing the methodology and analysis of responsible investment; which is not required by law until 2022.
    • First and only retirement fund manager to adopt the code of Conduct of the Chartered Financial Analyst (CFA) Institute. We meet international standards of ethics, honesty, commitment and professionalism in the investment process.
    • Bronze category in the Morningstar classifications for the second year in a row, placing it among the elite global fund managers, citing the firm’s efforts to reinforce and keep investment processes stable.
    • Creation of model portfolios for managing additional retirement funds, in order to make investment more efficient, track risk and improve commercial attraction.
    • The company’s digital transformation picked up speed with new technologies that increase business capacities, improve process efficiency, reduce costs and ensure data security according to the highest standards.
    • First retirement fund manager to digitalize withdrawal procedures for unemployment, full withdrawal and marriage, which distinguishes it from the competition and was well received by clients.
    • Launch of a new WhatsApp channel associated with the Afore’s institutional phone number as well as a mirror chatbot on the website to give advice, receive account statement requests and help clients with digital processes.
    • Release of a “lite” app and redesign of the website based on client voice analysis and behavioral analysis.
    Distribution of sustainability topics throughout this report

    For the first time, this edition of our integrated annual report includes sustainability topics as part of the various chapters of our value model. In other words, what we formerly presented in a separate sustainability chapter is now integrated throughout the document as part of our current business vision regarding environmental, social, corporate governance and sustainable finance issues.

    Quarterly

    Aware of the importance of non-financial performance indicators to our investors and other stakeholders, we have included our performance in environmental, social and governance (ESG) matters in quarterly reports starting in the third quarter of 2020. With this, we keep the abreast of the highlights of each reporting period and of the performance of our portfolios in sustainability matters.

    The quarterly reports for 2020 can be viewed at: https://investors.banorte.com/en/financial-information/quarterly-reports

    GFNorte structure

    102-1, 102-4, 102-5, 102-7, 102-45, 203-2, FS13, FS14

    Throughout its history, Grupo Financiero Banorte has been characterized by growth through the acquisition of various businesses aligned with the strategy of growth, solidity and diversification. This is the reason for the solid position in holds in its various subsidiaries at present, which are shown below.

    GFNorte’s equity in subsidiaries
    Banco Mercantil del Norte, S.A. 98.26%
    Arrendadora y Factor Banorte, S.A. de C.V., SOFOM 99.91%
    Almacenadora Banorte, S.A. de C.V. 99.99%
    Casa de Bolsa Banorte, S.A. de C.V. 99.99%
    Operadora de Fondos Banorte, S.A. de C.V. 99.99%
    Ixe Servicios, S.A. de C.V. 99.99%
    Banorte Ahorro y Previsión, S.A. de C.V. 99.99%

    *In July 2020 the merger of Sólida (the merging company, which continued to exist afterwards) and Arrendadora (the merged company, which ceased to exist) took effect. Additionally, Sólida changed its name to Arrendadora y Factor Banorte, S.A. de C.V., SOFOM, E.R.

    GFNorte provides service to its clients through a network of channels that includes more than one thousand branches, more than 9,000 automatic teller machines, close to 17,000 correspondents and around 160,000 point-of-sale terminals. The evolution of these service channels over the past three years, as well as the transaction volume in each of them, is shown below.

      2018 2019 2020
    Branches 1,150 1,182 1,193
    Transactions (millions) 176 162 123
    ATMs 8,423 8,919 9,387
    Transactions (millions) 675 715 645
    Correspondents 28,227 14,181 16,984
    Transactions (millions) 49 32 22
    Internet - number of active clients* 1,562,497 2,774,205 3,669,281
    Transactions (millions) 1,385 1,175 799
    Mobile Banking – number of active clients* 1,508,744 2,082,674 2,946,732
    Transactions (millions) 296 672 1,085
    Point of Sale Terminals (POS) 158,735 166,505 159,780
    Transactions
    (millions)
    417 586 717
    Billing (millions of pesos) $311,178 $373,587 $402,822
    Call center (millions of calls received)* 86 84 84

    *The data published last year is different from the current year due to an update.

    Our geographic coverage through our branches and correspondents is as follows:

      Number of offices Number of Mexican municipalities Percentage of Mexican municipalities
    Banorte branch network 1,193 332 13.5%
    Correspondent network 16,984 1,632 66.4%
    Correspondents located in municipalities where Banorte has no branches 4,480 1,305 53.1%
    Correspondents located in municipalities where there are no branches, Banorte or otherwise 152 100 4.0%

    Total municipalities in Mexico: 2,457. Source: www.inegi.gob.mx
    Municipal coverage of Mexico’s banking infrastructure: Source: www.cnbv.gob.mx/Paginas/PortafolioDeInformacion.aspx

    With the bank’s infrastructure, which covers the entire Mexican republic, we not only serve our clients but we can bring more financial instrument choices to more people. By supporting them with registration and payouts from Ministry of Wellness programs, 1.2 million people have benefited, 90% of them in the subprime segment (new clients).

    Macroeconomic climate

    Challenges and opportunities ahead in 2021

    We continue to face daunting prospects for 2021, although there is more room for hope. Projections by multinational organizations like the International Monetary Fund and the World Bank look forward to a significant recovery of the world’s economy (+4.5% on average for 2021, vs. -4% in 2020), based on the efforts of central banks and governments to maintain expansive monetary policies, vaccination programs throughout the world and a gradual resumption of economic activity. The risks of these estimates lie in the possibility of new outbreaks or modified strains of the coronavirus that cannot be promptly countered by the application of vaccines, given the problems of mass production and distribution necessary to achieve herd immunity. There is the additional possibility of further financial fragility in some countries due to high debt levels, which have growth as an increasing amount of stimulus is necessary to deal with the crisis.

    The outlook for Mexico is similar to the rest of the world. We expect the Mexican economy to grow by 4.1% this year, driven mainly by external demand. This assumes a likely boost from the implementation of USMCA, the new free trade agreement between Mexico, the United States and Canada, parallel to the new strategy of global regionalization to mitigate the risk of an overconcentration of sourcing from China. Additionally, the continuation of ambitious fiscal stimulus in the United States may mean significant opportunities for Mexican exporters. Expectations on domestic demand are more cautious, with substantial challenges remaining in the first half of the year, but a brighter outlook for the second half. The most significant of these challenges lie in investment, discretional consumption and non-essential services. The scope and degree of the vaccine’s efficiency will be a key catalyst for creating conditions more favorable for domestic demand.

    Within this general outlook, we stand firmly by our commitment to being a strategic partner to Mexican families and businesses. Banco de México is likely to resume its policy cycle of easing monetary conditions, with a benchmark rate that could end the year at 3.50%. This in a context of economic growth that still lags behind what it had achieved before the pandemic, and inflation that may end the year at 3.7%, within the range of tolerance above and below Banxico’s 3% target. In terms of fiscal policy, 2021 may be similar to what we saw in 2020. Based on this macroeconomic framework, Mexico is expected to maintain its investment grade status with the world’s leading rating agencies.

    This year, too, we must take into account some important geopolitical factors. The electoral agenda this year is intense around the world, and in Mexico mid-term elections are programmed for June 6th, with a little more than 21,000 elected offices at stake. Among them are 500 seats in the federal Chamber of Deputies, 15 governorships and 30 local congresses. This will be Mexico’s most important midterm election in history.

    In addition to being a crucial year in terms of economic recovery, 2021 will be decisive in the transition toward a new post-pandemic reality. We can expect a sweeping restructuring on various fronts: operating, logistical, financial and more. This will almost certainly pose a new paradigm that we will all have to assimilate. But we at Banorte have an unwavering commitment to responding promptly and effectively to such challenges, supported largely by new digital and technological solutions and tools, and with the constant aim of providing the greatest benefit to our clients.